Hitachi Home & Life Solutions India [Hhli] — split ac

Dear hitachi,

I have purchased the hitachi split ac 1.5 ton on 27th december 2015, have start getting the problem in the ac from 2019, have register the multiple complaints after that but every time service engineer visited and tell me the new problem occurred, since last year initially service engineer said there is a problem in the outdoor unit (Compressor), so will replace the part, post replacement its still not working then they have ask me to replace the indoor unit as there some leakage in it and same doesn't cover under warranty hence i need to purchase the same, which i did and again spend around 10 thousand considering at least its now it will work because both outdoor and indoor unit replace, but it again doesn't work and i have been talking multiple follow up till then, hitachi team cancel the complaint without even any consent or resolution, again this time i have raised multiple complaint and follow up and after repeated calls and follow up service engineer visited, have narrete the complete issue to him on which he said we don't about your previous issue or complaint because we have taken hitachi service from this year only in chandigarh, they checked the issue and said there is a problem with capacitor and for that i have to pay 1000 for the part and 2700 for gas refilling again have agreed to pay, so afterwards they came to replace but told another 1 more issue that condenser coil outdoor unit has leakage for repair it will cost around 7-8 thousand, on that i said thank you very much for your kind services, will put this hitachi ac in garbage and it's better i should buy new one because after escalating the issue to the top of the level
Level 1- mr. Vishal marar - manager national service center
Level 2- mr. Satish nair - gm service
Level 3- mr. Rajesh nagari - national head service

But seems like top of the head of the service department is also very busy and doesn't have time to look and try to resolve the issue and local service team is extremely rude and impolite and also threatening that do what ever or complaint anywhere, we have already told our company about the same.

I must say what a confidence of your service team that put efforts to pre notify the company that customer will complaint but doesn't put any efforts to resolve the issue.

Will never buy any product of hitachi and try to ensure no body else also in my near and dear ones.