Hitachi Home & Life Solutions India [Hhli] — Substandard Product

Address:

Udaipur, Rajasthan, 313001

Air Conditioner is an aspirational product for a middle class family. After living with a 'desert cooler' my parents finally decided to buy an AC for their bedroom.I suggested to go for a premium brand and Hitachi was my recommendation. But they have been suffering since the day they have installed this AC. They bought it on 21st May 2016 from Liberty Associates in Udaipur. The dealer got it installed the next day. The Hitachi service team was supposed to visit for a demo. My parents felt that the cooling was not effective and they contacted the hitachi team. They visited and said the fitting was not done properly and gas was leaking so he did something. But still nothing improved. They visited again and said everything is fine. Since then i have written lot of mails to thier customer support and no response has come. My parents are frustrated as they have invested good chunk of their savings and buying this and it is not giving satisfactory results. I want you to please take charge of this situation and request the company to change the product if need be.