Hitachi Home & Life Solutions India [Hhli] — urgent action required: quality concerns and unacceptable service experience with hitachi ac

Address:Badarpur, New Delhi

Dear Team,

I hope this message finds you well. I am writing to express my deep frustration and dissatisfaction with the quality of service and product I have received regarding my Hitachi AC.

I purchased my Hitachi AC three years ago with the expectation of a reliable and long-lasting product. However, my experience over the past one and a half months has been nothing short of a nightmare.

After experiencing issues with my AC, I contacted the service center, and they attempted to repair the cooling coil twice, but to no avail. Now, they are suggesting a replacement of the cooling coil, which would cost me ₹9500. This is absolutely unacceptable.

The fact that the cooling coil, a critical component of the AC system, would need replacement after just three years of normal usage raises serious concerns about the quality and durability of Hitachi products. It feels like a scam to require such frequent and costly replacements, making it financially unfeasible for me to maintain this AC in the long run.

I urge Hitachi to take immediate action to rectify this situation. I request either a full refund for the faulty AC or a replacement unit at no additional cost. Additionally, I implore Hitachi to investigate the quality of its cooling coils and take necessary steps to improve their durability to prevent similar issues for other customers in the future.

I appreciate your prompt attention to this matter and look forward to a swift resolution.

Vivek Rawat
Was this information helpful?
No (0)
Yes (0)
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Hitachi Home & Life Solutions India [HHLI]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Hitachi Home & Life Solutions India [HHLI] Phone
    +91 27 6427 7571 [Head Office]
    +91 11​ 2271 7161 [Corp Office]
    +91 11 2271 7163 [Corp Office]
    Hitachi Home & Life Solutions India [HHLI] Address
    10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
    View all Hitachi Home & Life Solutions India [HHLI] contact information