Hitachi Home & Life Solutions India [HHLI]

Hitachi Home & Life Solutions India [Hhli] — Urgent Escalation: Incomplete Service and Compressor Damage Hitachi AC (Service Requests: [protected] & [protected])

Garima_2108

from Lucknow, Uttar Pradesh

May 21, 2025

Address: Village- Papnamau, Post- Anaora Kala, District- Lucknow, UP - 226028

Dear Hitachi Customer Support,

I am writing to express my deep disappointment regarding the extremely poor service I have received for my Hitachi AC unit, which is still under warranty for PCB and Compressor, as per attached invoice.

Despite multiple complaints over the past 15 days regarding the compressor shutting down abruptly, the issue has not only been left unresolved but has worsened, resulting in the AC becoming completely non-functional due to unprofessional handling by your service team. Let me outline the details for clarity:

1. Initial Complaint and Third-Party Visit
A service person claiming to be from Hitachi (possibly third-party) visited after my first complaint and charged ₹1600.

He offered no explanation, claimed the issue was fixed, but the compressor problem persisted.

2. Follow-Up and Official Hitachi Technician
On further escalation, another technician from Hitachi visited.

He charged ₹500, claimed there was a gas leakage, and promised to return to fix it—but never came back.

Worse, after this visit, the AC completely stopped functioning the same day.

3. Repeated Complaints Ignored
Since then, I have been repeatedly raising complaints, but every time I receive a message stating “Service Request Cancelled due to Customer not Contactable / Service Already Done, ” which is completely false.( Call no [protected] and [protected] )

No one has contacted or visited since, and no resolution has been provided.

Summary of Loss and Concerns:
I have paid ₹1600 + ₹500 = ₹2100 for service with zero resolution.

My AC, which was at least partially working, is now completely non-functional.

I feel cheated and neglected as a customer of a reputed brand like Hitachi.

False status updates are being logged, showing fake closures without customer consent or service delivery.

Request for Immediate Action:
Assign a competent technician from the official Hitachi team (not a third-party) to inspect and fix the issue urgently.

Ensure the resolution is covered under warranty, as the compressor and PCB are both under coverage.

Refund or adjust the ₹2100 paid towards unresolved and damaging services.

Investigate the false closure reports and ensure accountability.

Share a clear timeline and escalation contact in case of further delay.

I am extremely disappointed and expect this matter to be resolved on priority

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Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

May 21, 2025

Updated by Garima_2108 Urgent Complaint: Repeated Unresolved AC Issue, Unethical Charges, and Unprofessional Behavior by Service Manager
To: Hitachi Customer Care
Dear Hitachi Customer Support Team,
I am writing this email out of deep frustration and disappointment regarding the extremely poor service I’ve received, the repeated unresolved issues, and the unprofessional conduct of your service manager.
1. Third-Party Involvement Without Consent
I had registered my AC complaint only through Hitachi Customer Care due to an issue with the compressor shutdown, and since both the PCB and compressor are under warranty, I made sure to go through official channels. However, a third-party technician visited under the same registered service request. This is a serious breach of trust and data privacy.
As already detailed in my previous email, I have no idea how this third party was assigned, nor is it my responsibility. My concern was with Hitachi, and it still is. Kindly investigate how my details were shared.
2. Repeated Complaints – No Resolution
Over the last 15 days, I have raised multiple complaints with Hitachi Customer Care, but the service response has been consistently poor, with fake service closure messages and no actual resolution.
3. Unjustified Multiple Charges for the Same Issue
There have been two visits within the last 07 days, and I have paid ₹1500 + ₹500 (dated 15th may and 19th may) for the same issue (valve loose and gas leakage).
Now, after all this, I am being asked to pay ₹3000 again for the exact same problem, which clearly indicates incompetence or intentional negligence.
I strongly object to this – why should a customer pay three times for the same unresolved issue in just 07 days?
4. Unprofessional Behavior and Intimidation by Service Manager
When the system completely stopped working, I had no option but to escalate the issue through email, live chat, and consumer forums. Mr. Danish, despite having promised a revisit, ignored my calls completely when I needed assistance most.
After my complaint, he finally sent a technician but later called me to question and intimidate me for escalating the matter. He asked, “Why did you write to Hitachi? Now they are asking me questions.” This is completely unacceptable, unprofessional, and a clear act of retaliation for raising a valid grievance. I feel harassed and targeted simply for demanding proper service.
My Clear and Reasonable Demands:
Do not charge me ₹3000 again – I have already paid ₹2100 and demand either:

An adjustment of that amount, or

A complete waiver of the current demand.

Conduct a serious internal inquiry into how a third-party technician was sent under an official Hitachi complaint and how my data was leaked.

Take strict action against the Service Team for harassment, negligence, and misconduct.
I chose Hitachi based on its brand reputation, but this experience has left me mentally exhausted and distressed. It’s unacceptable that a customer has to go through such harassment to get a simple service request resolved. I have also noticed several other customers sharing similar complaints online, which is deeply concerning.
Please treat this as an urgent escalation and take immediate corrective action. I hope this matter can be resolved without my needing to escalate it further legally or publicly.