Hitachi Home & Life Solutions India [HHLI]

Hitachi Home & Life Solutions India [Hhli] — Very Poor Customer Service | Misbehaviour of the Manager

Sidgupta0306

from Delhi, Delhi

Address:

110017

I called the customer care on 27th July 2016 to complain about AC not cooling.
after requesting daily, 30th july, the guy came, and said... the gas has leaked someone will come tomorrow, no one came, then after calling again n again gas got filled on Tuesday(2nd Aug)... which was leaked immediately after the guys left.
again had to call again and again.. and telling them that gas has leaked and from where.. the guys came today (6th Aug) and says... there is no gas, someone will come tomorrow... they make me talk to their manager Mr.Sonu... who was very arrogant and rude, and says... cylinder leke thordi ghoomte hai.. when I said, I have been saying this again and again.. the gas has leaked.. he says.. aise nahi hota, will have to search kahan se nikli hai... I said.. I am telling you the point... as I saw it... He says... aisi kaunsi gas hai jo dish gai!!!
Kuch bhi karlo aan nahi bharegi.

Is this the way to treat a customer?????

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Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

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Comments

Shravaniabhi

from Jammu, Jammu and Kashmir

The air conditioner is not working at all & despite repeated requests at the Hitachi service center Jammu no one has turned up for the arriving.Highly dissatisfied with this company. Respond at an earliest or else will be moving to consumer court.

Mohesh Dogra
Jammu

viraj jajoo

from Kolkata, West Bengal

Please register my complaint and confirm

costly

from Delhi, Delhi

Check it and find out the default... make it proper working... so that we can lead proper life... ice is going to formed inside its pipes. it is not giving cooling from so many days.