[Resolved] Hitachi Home & Life Solutions India [Hhli] — warranty ... taking 25 days and no answer | |||||
On 3/7/2018 : This is to inform you that our Hitachi refrigerator suddenly stopped working and we made a complaint on 27th June 2018 for the same as it is into warranty period. The technician came and saw it, and said that there is some circuit issue and it will be resolved in 2 days. Today its almost 7th day we are without the refrigerator. Is this service given by so called HITACHI COMPANY????? Does it take 5 days to change a single part? We are using so many other known brands at our place but never faced such an issue of waiting for so many days. We had the same issue in IBF brand but it was totally replaced within 12 hours of submitting the damaged part to dealer. What is the use of buying such a BRAND "HITACHI", whose parts are so difficult to get? It is for troubling customer only.Were will i get the proper answer for this? I am attaching the bill with this mail. Please do it asap. On 14/7/2018:What the hell is this? So called bloody Hitachi??? Its almost 20 days that we are staying without the most important electronic item called "Refrigerator" !!! The reason I am getting is that the part is being made in Foreign country called Thailand. In this is Smart/Fast World your company wants us to believe that you are not able to get a bloody circuit from there? I will sue your company for this ... Remember.. What is the use of your 10 years warranty????????? Stop making products if you are not able to maintain your reputation. Will never ever suggest anybody to go for the CHEAP/WORST brand HITACHI!!! Was this information helpful? | |||||
Aug 20, 2018 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Jul 20, 2018 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Bhaumi, We understand your problem and request you to maintain your trust in us. We will surely assist you as soon as we receive an update from the team. Regards, Team Hitachi | |||||
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