Hitachi Home & Life Solutions India [Hhli] — Water dripping from split ac indoor unit

Address:

Angul, Odisha, 759145

Good day,

I had purchased a split ac of following details on 16th may 2015 :

Model no: ras318hvd (Hitachi kaze neo split ac 1.5tr-3star)
Machine serial no – 150d30977

After 6/7 days of installation of ac it was found that water is dripping from the indoor unit. As per the technician it was due to chocking of drain and he cleaned the drain line and made something in the indoor unit and the water dripping amount reduced.

Presently in this summer season in the month of march while starting the machine again this problem started aggravating, immediately the complain was communicated to the nearby local authorized service center ‘ace business associates’ on 2nd march 2016, after 7days the technician visited and do some checking but problem did not solve, again same thing was communicated to them and also complain was registered through hitachi online web service vide request no.-[protected]. Upon repeated reminding on 29/04/2016 the technician checked the machine again and could not solve the problem, so he took the indoor unit to their workshop:

On 5th may service personnel / technician fitted the machine but it is found that the problem aggravated too much as the room is getting flooded, however they have confirmed that the indoor unit is having some internal fault and cannot be repaired.

The service personnel requested us to write to the customer care about the problem and for replacement of the unit.
This is having a very negative effect on the usage of the ac and it is flooding the room and the bad smell is also coming out from the unit.

We had very high regards to hitachi products but unfortunately the whole experience has been devastating so far.
We request you to do the needful to replace this unit at the earliest. Using this product presently is nothing more than a nightmare.

Look forward to hearing from you for the replacement of the unit at the earliest.

Thanks and regards,
Srikanta behera
Qr no-c/220, nalco nagar, angul
Odisha-759145