[Resolved] Hitachi Home & Life Solutions India [Hhli] — Water leakage from new split AC indoor unit | |
My newly bought (March 2021) 1.5T split-inverter AC developed a fault because of which the Indoor Unit has been leaking water incessantly, I complained about the same on 10th June 2021, following which technician visited on 12th June and diagnosed the problem to a faulty part. However, it has been 20 days and repair hasn't been done, the technician and customer care keep saying that the part isn't available. How long am I supposed to wait? AC has been off for 20 days in the month of June, this is seriously unacceptable and very shoddy on part of Hitachi, I am regretting my choice of Hitachi now. NR Refrigeration, the designated service center is incapable of handling the request, they have been postponing my concern for the next day for the past 20 days, saying the part isn't available. If the part isn't available, replace this AC right away, failing which I will be going to the National Consumer Helpline and registering a complaint against your company and your service center executives, Praveen and Vikrant. THIS IS THE WORST SERVICE POSSIBLE BY ANY COMPANY EVER. Resolve this within a day or I will make sure everyone reads about my horrible experience on every social media platform. Was this information helpful? | |
Aug 12, 2021 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Jul 02, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer[protected], Sorry for the inconvenience. Please share your mobile number/complaint number with us via DM on the mentioned URL:- https://www.messenger.com/t/HitachiHomes. We assure you we will look into this right away. Regards, Team Hitachi | |
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