Hitachi Home & Life Solutions India [Hhli]

Hitachi Home & Life Solutions India [HHLI]

Hitachi Home & Life Solutions India [Hhli] — Window AC not working

D Dchau12 from Delhi, Delhi May 18, 2022 May 19, 2022 This thread was updated on May 19, 2022

I bought new AC window 1.5ton 5star Kaze series on 8th Apr'22 and it stopped working on 1st May'22 so I raised a complaint #[protected] on 1st May itself. Today is 18th May'22 and after regular follow ups multiple times a day, yet no one is telling me when it will be fixed. What I hear is a part is awaited. Does it take this long ? I have tried to reach Hitachi at many levels to get a confirmation by when it will be fixed but since no response from Hitachi I am not sure if they are even working my issue. Please help or advice next step I can take. Name: Durgesh Chaudhary Mob: [protected] Email: durgesh.[protected]@gmail.com Add: B-29, 2nd floor, Phase 1, Aya Nagar, New Delhi 110047. Was this information helpful? No (0) Yes (0)
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
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Hitachi Home & Life Solutions India [HHLI] Customer Care

from Gurgaon, Haryana

May 19, 2022

Verified Support

Dear Customer (Dchau12),

Sorry for the inconvenience. Please share your mobile number/complaint number with us via DM on the mentioned URL:- https://www.messenger.com/t/HitachiHomes.

We assure you we will look into this right away.

Regards,
Team Hitachi

Dchau12's [Complaint's author] reply, May 20, 2022

DM done as suggested
Thanks
Durgesh Chaudhary

Dchau12's [Complaint's author] reply, May 22, 2022

Hi there, I had a word with someone from technician team and I came to know that the part is dispatched from warehouse on 13th May but not delivered to technician team. I wonder that the warehouse is in Delhi and technician team and me are also in Delhi but the part is roaming in Delhi since 9days and not reaching to us. Is it that someone (warehouse/delivery) has gave it to some other customers for money? Since my AC is new is that the reason that we are the least priority and someone who is paying having out of warranty product is your first priority coz you are getting money from them ?