Hitachi Home & Life Solutions India [Hhli] — Worst customer support service, 0% customer satisfaction

Address:	New Delhi, Delhi, 110032
Website:	www.hitachi-hli.com/contact-us

This is regarding my Hitachi 1.5 Tom split inverter Ac which i have purchased in April'16.

After registering complaint 6 times for same issue, i am writing this mail.

One day on turning my AC on, the indoor unit started vibrating and making sound. On May 10, 2016 first time i have raised the service request after 3 days technician from Babyloan visited my house and told me that the blower is damaged hence we will replace it. On that evening i got a message that the complaint is closed. First tell me without resolving problem how can complaint be closed. Then i called service center again and told the issue, they told me that they cannot help me out but can raise another request only. After requesting them to solve my problem they provided me with the number of patparganj service centre who never picked up my phone when required.

Till today its been 2 weeks and since then i have raised multiple complains which are resoled without technician visiting my home, the babylon and Patparganj service centre are not answering my calls. i am not able to use my ac in the hottest period of the season.

I am regretting on my decision to purchase Hitachi Ac as the Babylon service centre told me that you are the not only customer to serve. We will repair ur AC when we have bandwidth.

Never expected such kind of service from Hitachi.

I have requested many times for changing my indoor unit as multiple times technician visited my house but are not able to repair it.

If you have any policy for customer satisfaction or post sales service, request you to please look into the matter and get is resolve asap.