Hitachi Home & Life Solutions India [Hhli] — Wrong sale and dispute installation of split a/c

Address:

Kolkata, West Bengal, 700027

Dear team,
This is very unfortunate to raise this complain against a reputed brand like hitachi however out of severe dissatisfaction on wrong sale of product and dispute in installation of the a split a/c i am forced to pen down my grievances.
I had purchased a split a/c model no hitachi 318awd zunoh/1.5 ton indoor & outdoor unit (Serial no rac318awd - 160g02308 outdoor unit & ras318awd - se160d02784 indoor unit) from great eastern technocity on 14th august 2016 invoice no tc/ sa/ 1617/ 05394.
While installation on 27th august 2016 i found that both the unit are of different serial code, with different manufacturing dates (Indoor of april 2016 and outdoor of june 2016), moreover the diameter copper pipe used for the outdoor unit is different from the indoor unit and therefore a separate socket was used to fix the copper pipe with indoor unit. Immediate i raised my concern with the team came for installation and they in turn made in talk with a hitachi engineer mr supriya banerjee over phone @ [protected]. Mr banerjee however convince me that both the units are of the same model and the installation can be processed.
Few day later on[protected] i found water was draining out heavily from the a/c and i immediately complained both to the mr supriya banerjee and installation team of littil enterprise over phone. One of the engineer from hitachi came down however did not touched the machine saying it was a installation problem and he will raise a complain for the same.
Next day on 29th one of person of the same installation team came and did some further cementing however resulting to no result and on several request both mr banerjee and the installation team is not responding for the last 4 days.
I consulted with few of my friends who are also into consumer durable and they have confirmed that it is a wrong, mismatch and disputed product sold to me
I request you to bring the best solution without further delay on this matter.
Photocopy of the serial no details of both the indoor and outdoor unit, installation details and purchase invoice are enclosed herewith.

Regards
Swadip paul
[protected]