Hitachi Home & Life Solutions (India) — Non attendance of Complaint

Address:

Ahmedabad, Gujarat

We had logged complaint wide complain no [protected] for non cooling of AC. We had installed two split ACs before one year in our office. First we had logged complaint on 02-Jul-2015 and they informed that your complain will be attended by our technician withing 48 Hrs. But no body came and we again send reminder on 06-Jul-2015. They said technician will come by 6 PM on 06-Jul-2015. But no one came to our premises. Again today i.e.[protected] we sent reminder to complain regeistered deparment they provided us no of customer service department and assured for resolving complain at the earliest without providing any time frame. I again called customer service department. He said your complain has been allotted to our company technician and he will resolve the same. When i inquired withing what time he will be visiting he denied to provide any time frame and disconnected my phone. Now, he is not even picking up the phone and the complain is still pending. I hope proper action will be taken and my querry will be resolved at the earliest. I have already written to their service department but have not received any response.