[Resolved] Hitachi India Pvt. Ltd — hopeless after sales service for hitachi refrigerator wb730pnd5 | |||
Name: Mr. Niraj Jain Complete address: 77, Arihant Nagar, West Punjabi Bagh, New Delhi – 110026, India. Tel No.: [protected], [protected] Mobile No.:(registered) [protected], [protected], [protected], [protected] Model No. of your Product: Hitachi R-WB730PND5 DD-MM-YY of Purchase:[protected] Amount – Rs. 1, 17, 500 We have made a complaint regarding the non cooling of the Refrigerator to your Care Service – WZ – 43, Vikas Puri, New Delhi wide receipt no.955 dated[protected] and paid visiting charge of Rs. 590.00 as requested. It was told to us that the part will be available within a week time and after that they will replace the part. Since then, we are regularly in touch with Mr. Balwinder but there is no satisfactory reply from his side. After calling them again and again, he gave us the number of Mr. Harinder but he has not picking up the call and never called back again. Till date, the part is not available and we are not able to us the refrigerator since 3rd May, 2018 and it is a major requirement in the summers of Delhi. We have sent the complaint through mail on 15th June, 2018 and reminder on 18th June, 2018, 26th June, 2018, 2nd July, 2018 and 12th July, 2018 on [protected]@jci-hitachi.com but they are not able to solve our problem even after two and half month and only send us their fixed reply as below. Sir we regret the long delay in resolving the concern Be assured that we have read and evaluated your concerns in details Please be rest assured, our field service team will be get back to you soon with the resolution at the utmost priority Once again we apologize for the inconvenience and assuring the best of the services. We are fed up with the hopeless service provided by such a reputed brand who are not at all concerned about their customers and their problems and promise to never buy this brand or suggest it to someone else. Was this information helpful? | |||
Aug 31, 2018 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Jul 21, 2018 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Niraj, Apologies for the inconvenience caused to you. We have escalated your complaint to our team and will get in touch with you soon. Regards, Team Hitachi Verified Support Jul 31, 2018 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Niraj, We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product. Regards, Team Hitachi | |||
Add a Comment | |||
61%
Complaints
1530
Pending
0
Resolved
927
+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
Post your Comment