[Resolved]  Hitachi — No action regarding my AC complaint

Address:

Kolkata, West Bengal

I have purchased 1 ton Hitachi Window AC( Serial No. 080C02041) from Golden Refrigeration Co. dated 09.04.2008 by Invoice No.-32(Challan No. 827).The compressor of my AC is not working since May'2013.I have lodged numerous complaint against this in Golden Refrigeration Co. and in Hitachi Customer Care.My first complaint was made on 08.05.2013 via Docket No.-D080506.But there was no response to my complaint.Infact after calling again to see the status of my complaint the response which I got was more humilating.They said said they dont have time to resolve my AC problem.Since then I am only getting several docket numbers but no resolution to my complaint.The last complaint which I made was on 21.05.2014 in both Hitachi Customer Care (Docket No.-[protected]) and Golden Refrigeration Co. (Docket No.[protected].I again got the same reply that they dont have time to resolve my problem and I have to wait for the infinite period as my AC is not in AMC. Further the challan No. printed on my Invoice is 827 and material was supplied by Challan No 819 which is even more shocking. I want an immidiate action regarding this matter as this type of service from a AC company is not at all bearable. Further, I am providing you all neccesary details below along with the photocopy of my AC bill. :- Purchased from - Golden Refrigeration Co. Item - Hitachi 1 Ton Window Ac Date - 09.04.2008 Serial No. - 080C02041 Bill Invoice No- 32 Challan No - 827 Company's Vat No - [protected] From, Anuja Mittal 32/A Ramkrishna Samadhi Road Kolkata-700054 Mo No.- [protected]/[protected]