Hitachi — PATHETIC Post sales service by Hitachi

Address:

New Delhi, Delhi, 110064

This is regarding the worst service provided by the Hitachi for their product. We have purchased a Hitachi Split AC; since the date of the purchase we have been facing the issue. Despite the complaint we have no resolution to the problem till date. We completely regret on the purchase of the Hitachi product. The engineer came and diagnosed the issue and post the visit there is no update on the complaint. The service provider did not even reverted back with the update when the faulty part will be replaced.

We urge to the concerned authority to either replace the unit or re-fund us the money back. Please find the details as bellow:-
COMPLAINT No. [protected]
COMPLAINT TYPE: HARDWARE
DATE OF PURCASE: 23RD June 2016
SERVICE PROVIDER: STAR AIRCON
SERIAL NUMBER: RAS514AWD/SE-160E47261/160E53779
CONTACT PERSON: Mr. N. K. Sharma
CONTACT NUMBER:- [protected]

This type a worst type of service expected from a multi-national brand like Hitachi. Kindly get this rectified or re-fund the money asap.