Hitachi — Very high priced visiting charges

Address:

New Delhi, Delhi

I have Hitachi Refrigerator with model no.R-Z470END9KX... I have registered for the complaint(no.[protected]) on Saturday 31st May 2014 and the person ([protected]) 'krishan pal' come on[protected]first call on 2-6-2014 given excuse we can't come after 6). I have problem with the service and the way of service they are giving. Unprofessional!!! 1) In the service center, no one is there to give service before 9 and after 6...what the hell is this. What the office people will do if no one is there at home to attend service person. 2) The complaint found in my refrigerator is with 'air ventilation'. Which the person got to know after first glance. He still has not opened the body. Because the problem was not exist. So he may not needed. But after saying many times by my husband he opened. But nothing is there to be checked. After that he asked for visiting charge which they have set [B][U]500[/U][/B] . And we have to give. But if nothing has been done. Just for his viewing they have charged this much. Why the customer care never give such support online/telephonic. They should listen for the problem first and before sending service person they should rectify on their behalf or give assistance telephonic. Few things can be managed after sharing few knowledge. But if you want to rip off consumers then there is no point. At last I just want to say a middle class family could not afford nonnegotiable visiting charges. It should be avoided if no service needed against product. Many company does such things they won't take money if the problem not exist but with Hitachi as the name high takes too much of money from consumer. Please do something for our rights. Regards, Pragati [[protected]@yahoo.com]