Hitachi — WRONG ADVERTISEMENT AND NO SUPPORT BY CUSTOMER CARE

Address:

Gautam Buddh Nagar, Uttar Pradesh

I saw a ad in Times of India newspaper on 25th April 2015 about Hitachi offer i.e. Standard Installation at 451 + Tax and Stabilizer at 350 + Tax looking at the splendid offer I made decision to purchase Hitachi 1.5TR SAC KAZE PLUS RAU223HUD. I contacted nearest Hitachi dealer at GIP mall Noida ACE TECHNOMARK and purchased AC and I was informed that I can buy stabilizer as per offer but Hitachi is providing 4 KVA stabilizer only but 2 Ton AC requires 5 KVA stabilizer which is not provided by Hitachi and suggested me to buy from market. I called customer care to provide 5 KVA stabilizer for 2 TON AC by they were unable to help and didn't provided complaint number over phone even after I tried multiple time and they asked me to send a written complain via email and they can't help it and company can only provide 4 KVA stabilizer (which will not work with 2 TON AC). I am really disappointed as I finally had to buy stabilizer from market @ 2870 as Hitachi was only providing 4 KVA stabilizer for 2 TON ac which is no good to me, and even after clarifying with customer care/dealer no resolution was provided and I feel cheated by the offer. I should be compensate by company for the difference amount which I had to pay because of their wrong advertisement and no resolution provided by customer care. I have already mailed all details to Hitachi customer care via email on 25th April but no response/acknowledgement till now.