Hitachi — Wrong remote handset supplied with spli AC

Address:

New Delhi, Delhi

i purchased hitachi split AC RAU514HUD ON 18.04.2015 from Super Electronics, Dwarka/ Uttam Nagar and the same was installed on 19.04.2015. It was noticed that remote supplied does not have function for operating vertical swings. Clarification sought from Hitachi did not elicit response. Hitachi Demo team visited on 23.04.2015 and confirmed the remote supplied is not for split AC. He talked to rep of Super Electronics Atul &Vinod and conveyed remote handset to be replaced. Since then all follow up with Hitachi and Super Electronics have fallen on deaf ears or stone walled. Phone call are not being picked up. It may be noted that indoor unit has other problems like noise and jamming of louvre. It seems intentionally wrong remote has been supplied to cover up defective indoor unit which might have defective vertical swings