Home Centre — symphony office chair (black) from hc @ phoenix market city, bangalore

Address:

560067

Hi customer care team @ home centre -

I had bought symphony office chair (Black) from hc @ phoenix market city, banglore.

However to my utter shock, the so called leather has been peeling off, and so called office chair meant for executives has become pathetic in some time, and now has taken an ugly shape. (Pics attached).

When we buy any furniture from hc, we expect a high quality & durability. However - this product defies the basic purpose. I have not seen leather peeling off like this in any other similar products, and expensive items like last for about 8-10 years; however, in my case it has been a real bad experience, as this has become an eye-sore now.

Pls see the pictures attached. Pls can you let me know how you can help a desperate customer.

I was trying to reach out to hc's toll free number / bangalore nos, but cannot reach out, as phone is no reply

Await inputs.

Regards,
Puneet