[Resolved] Home Credit India Finance — communication gap | |||||
Dear concern, This is to inform you that, i dinesh kumar. I have loan with the contract number [protected] via home credit india (https://www.homecredit.co.in/) with the amount of rs. 72, 000.00 which approved and effective form 15th jun 2016 with emis of 42 months. I have do the payment on time as they provide the date every month of 15th from my end they in 2017 after march 2 or 3 instalments are not done by ecs but by cash i did after taking a time with the penalty as they have policy for penalty but on november 2017 they deduct the payment via ecs and after next day they just terminate the loan before any communication it may by the emial, sms or calls but did not get any thing from their end regarding the termination of loan. I tried to touch with them by the email as well as call on toll free contact number which[protected] but every time they said that we arrange a call for you but never received any call or any revert of my mail which i written to the home credit india team. I have been written first mail to the team on 16th november 2017 but till yet not received any answers from the just get the computer generated email which shows that our team will get back to you shortly or with in 48 or 72 hrs. Kindly find the attached media of few massage form the team end after termination of loan and kind of threaten. Note : 1. The home credit india send the legal notice of the same that you have to paid the amount of the 98664/- which not understandable. 2. I want the proper clarification form the home credit india. Thanks and regards Dinesh kumar [protected]. Was this information helpful? | |||||
Jan 27, 2018 Complaint marked as Resolved Home Credit India Finance customer support has been notified about the posted complaint. Verified Support Dec 07, 2017 Home Credit India Finance Customer Care's response Dear Dinesh, This is in regards to your query registered with Home Credit India. We are sorry for the inconvenience and we have forwarded your query to the relevant team and we shall provide you with an update shortly. For any further help, please contact us. Regards, Customer Care Team Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM Verified Support Dec 12, 2017 Home Credit India Finance Customer Care's response Dear Ajay, This is in reference to your concern registered with Home Credit India. We wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update within the next 10 working days. For any further help, please contact us. Regards, Customer Care Team Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM Verified Support Dec 17, 2017 Home Credit India Finance Customer Care's response Dear Ajay, This is in reference to your concern registered with Home Credit India. We wish to inform you that your relationship manager tried contacting you, however we were unable to establish positive contact. Further, I would like to inform you that we cannot provide No due certificate for your finished loan because one of you loan account ([protected]) is delinquent. Hence, request you to please clear delinquency of your loan to get No due certificate of your finished loan ([protected]). I am pleased to inform you that your query has been resolved successfully. For any further help, please contact us. Regards, Customer Care Team Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM Verified Support Dec 25, 2017 Home Credit India Finance Customer Care's response Dear Dinesh, This is in reference to your concern registered with Home Credit India. We wish to inform you that we had forwarded the concern to relevant team, they tried contacting you on your registered number however, we were unable to establish positive contact. Further, we request you to kindly share your alternate number so that we can call and assist you accordingly. Additionally, your loan contract is delinquent with amount 98, 664/- pending from last 132 days, hence request you to make payment at the earliest to avoid late payment charges and collection activities. For any further help, please contact us. Regards, Customer Care Team Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM Dec 29, 2017 Updated by Drishadi Dear Concern, Thanks for revert me regarding the issue of Cash Loan which terminate without any prior information. This is to inform you that till this moment i am not received any single call from any of the Mobile Number or Landline Number form Home Credit India as you are aware about that now a days every number is listed with the True caller or another another application which shows that from where the call is. As per your request kindly find the attached Number : +91 [protected], Apart form the call Home Credit India support team will connect with me via Email as well which [protected]@yahoo.com, For your kind information the both of things are registered with the Home Credit India. Additionally, I Just want to know the proper details of Amount 98, 664/- which pending from 132 Days as concern team mentioned above. And i would like to inform you that i'm not able to pay any single amount without full clarification because i just received the loan with the amount of 72, 000/- where the tenure of loan is 42 Months the same i have to pay instalment of every month which fall on 15th, the amount of every 3316/- and with my financial condition i had paid the 13 Instalments which the of amount is 43, 108/-. For any other communication, Kindly contact me with provide above details. Regards Dinesh +91 [protected] [protected]@yahoo.com  | |||||
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This is in regards to your query registered with Home Credit India.
In reply to your query, we wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update within the next 10 working days.
For any further help, please contact us.
Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM
This is in regards to your query registered with Home Credit India.
We wish to inform you that, we have started working on your complain received, we shall assist you accordingly.
For any further help, please contact us.
Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM