[Resolved] Home Credit India Finance — Double payment against loan emi, even after request for physical pick and afterwards response from the executive | |||||
I have taken loan from Home Credit against HP Laptop, with contract number= [protected]. My EMI due date is 5th of every month, but due to some reasons I requested the company to take the EMI for December month from my home, instead of deducting it from my bank account with Union Bank (details with the bank, cancelled cheque too)... Customer care executive told me to request for physical pick before 20 days. which I requested. But later, Home Credit deducted the payment from my bank as well as from my home by sending the executive. When I called and tried to solve the matter with the customer, they told that the payment deducted will be credited to my account soon. Today is 17th, but tha payment was not received, I called the executive again, so he told me that the are sorry, and cannot do anything. When I said now I will not make the further payments, the response was ok, thats your wish, your record will suffer, and its a loss for you. My complaint is that: 1. Process should be followed, due to less amount in bank, i requested for physical pick of EMI, which resulted into this mess. Why proper process was not followed? 2. The response from the executive of the bank, and then he continued to say that its only "Me" who is going to suffer. Common, it happens that bank by mistake deduct the payment twice, but then do provide with the solution. I so disappointed with the bank service and with the customer care feedback. Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Dec 21, 2015 Home Credit India Finance Customer Care's response Dear Sir/Madam,
Thank you for your query to Home Credit India.
In reply to your query, we have tried to reach you on contact number at multiple occasion. However our attempts were unsuccessful. We also requested you to share us the convenient date and time to call and assist on your concern. As we are awaiting your suitable timing to call and assist you, we are closing your concern.
We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
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3rd Floor, Tower C, DLF Infinity Towers, DLF Cyber City, Phase- II, Gurgaon, Haryana, India - 122002
Thank you for your query to Home Credit India.
In reply to your query, we sincerely apologize for the inconvenience caused to you, we did tried to contact you on the number provided on the email however the number was ringing, hence we request you to share your suitable time so that we can contact you and assist you accordingly.
We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .