[Resolved] Home Credit India Finance — fake promise and mental stress

Amit Kabad

from Mumbai, Maharashtra

Address:

SSJ Electronics (partner of HCIN), Raigad, Maharashtra, 410210

Having done multiple follow ups HCIN has taken a decision to degrade my cibil because they have poor staff, poor systems and fake promises. I have been through mental stress because of their emails. Their ombudsman team is less helpful and arrogant enough to challenge me for their mistake. Please look into this as there are almost 20 customer complaints on the Google Play store but no action has been taken by anyone. Please ensure fair business practices should be followed by financial institutions in India as per the regulatory standards.
Thank you. Look forward to hear a positive result on the same.

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May 10, 2019

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2019

Home Credit India Finance Customer Care's response Dear Amit,

Thank you for letting us know about your recent experience with us. We apologize if our service did not met your expectation and appreciate you for taking time to share your concerns.

We wish to inform you that we already have forwarded your request to the concerned team with reference number '17017571', your relationship manager shall contact you on this concern within next 48 hours.

We appreciate your patience in the interim.

For any further help, please feel free to contact us on below mentioned contact details. We assure our best services at all times.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in