[Resolved] Homeshop18 — not got price from homeshop18 as i was announced a winner of 32 inch samsung led tv on 15 aug 2018

KS Ranjan

from Vadodara, Gujarat

Website:

Homeshop18.Com

Respected sir/madam,
My self shashi ranjan from vadodara. My order number is [protected] and sub order number is[protected]. I ordered i-kall calling tablet from homeshop18 channel during now or never mega sale offer on 15 aug 18 through mob no [protected] and got announcements on tv screen by anchor that ' i have won a 32 inch samsung led tv '. Now it's two months over and did not got any message from homeshop18 team that when i will get tv. On homeshop18 website my name is available as winner of samsung led tv. (Screen shot attached). Several times i have made contact with customer support homeshop18 on telephone number [protected] and they told me that i have registered your complain number and forwarded to promotional team they will contact you within 3 working day but didn't call me yet and neither send any messages. Complain number is hs[protected]. Each and every time reply was same.
Sir hoping for the best please help me.

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Nov 15, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2018

HomeShop18 Customer Care's response Dear Mr. Ranjan,

We apologize for the inconvenience caused to you.

As per our verbal communication, we would request you to please allow us 10 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

Dec 22, 2018

Updated by KS Ranjan Respected sir,
My complain is not yet resolved because still i have not received 32 Inch SAMSUNG LED TV from home shop 18. As per homeshop18 letter reference number [protected] heading 'homeshop18 winner of samsung LED TV 32 Inch' I was requested to make payment of the income tax deducted at sourse(TDS) through DD or CHEQUE . On receipt of that letter i have made DD from SBI Air Force Station Makarpura Vadodara for the amount of Rs 7170 in favour of "TV 18 HOME SHOPPING NETWORK LIMITED" DD Number 369464 dated 31/10/2018. Submitted All required document like DD, AADHAR CARD, PAN CARD latest ADDRESS PROOF through India post vide tracking ID " EG[protected]IN" on date 01/1102018 on address "TV 18 HOME SHOPPING NETWORK LIMITED 7th FLOOR, FC-24 SECTOR 16A, FILM CITY NOIDA, UTTAR PRADESH, PIN-201301" which was received on that address on 07/11/2018 and I gots a confirmation call on 11/12/2018 from No[protected] . after that from same number I received call that your DD is cleared and TV will be sent to your address up to 23/11/2018 but till the time I have not received that TV. After contacting to customer care they given a number for qurey about prize related query mr KRISNA KANT[protected] . on this number I have contacted several time and always he told that give me some time i will contact you and TV will be delivered to you within one week. on 21/12/18 he told that TV is not available in stock and I have raised a query regarding your winning prize.

Sir, with humble request I beg to say you that I am frustrated from this reply and waiting for your favorable action on this issue. Kindly get my solution resolved.

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Comments

chandni sadhu

from Ahmedabad, Gujarat

I have order set of 3 kurtis from your site.
After recieving I have opened the package this is outdated and wrong product(other than shown in pics and other than I have ordered)
Request u to resolve my problem as soon as possible
Chandni sadhu
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