HomeTown — Complaint about order

Address:

New Delhi, Delhi

Please help us understand what our mistake was :

1. To trust that HomeTown is a professional organisation.
2. To give 100% advance money and trust that the material would be delivered timely.
3. Trust that hometown will package the material in such a way that there would not be any damage.
4. Trust that there would be check before despatch and there would not be any short shipment

and

5. Trust that when all of the above is reported back to you, we will get a swift response.

I call it a mistake to deal with HomeTown for all of the above reasons. Despite paying 100% advance and waiting for deliveries, even after 2 weeks the bunk bed which we ordered for our kids is still not assemble because the parts sent did not seem to be new, the complete hardware packet consisting of 90 pieces was missing and now there is no response from your end.

Please suggest what are we suppose to do as I do not want to take this matter to consumer court but in the absence of your response we would not be left with any other choice.

Thanks for nothing,

Ashwini Rao


On Tue, Feb 10, 2015 at 12:07 PM, Meena Rao <[protected]@gmail.com> wrote:

Dear Customer care,
I would like to bring to your attention that I purchased a Neno bunk bed and mattresses from the ambience Mall outlet on 1st Feb. Delivery of bed happened on 5th feb. Yesterday the person who came to install, opened the package delivered. The contents are in bad condition, see images of scratches, dents and paint chip offs. On top of that the Nuts and bolts 90 pieces are missing in the delivery.

It seems there has been no quality check or inventory check for total pieces in the boxes delivered.

It is completely unacceptable that when I am paying full amount on the purchase of stuff for my children's room( high value approx INR 27000), I get the delivery for damaged goods. I am overall very dissatified due to following reasons:

damaged condition of delivery
incomplete delivery- 90 pieces missing
mattress not delivered yet
installation delayed due to above
I hope to hear from you at the earliest, with details on what actions you will be taking from your end and what is the timeline for resolving my complaints.

Meena Rao
[protected]