HomeTown — Horrible customer service & received damaged products twice

Address:

Kolkata, West Bengal

I purchased a Venus 6 seater dining table from Hometown worth Rs73k. I got it under exchange offer with 6 seater dining table & received 18k voucher. Total payment due was abt 53k of which 7k was paid as downpayment. We were given dates for pickup/delivery and assured the vest of services. However, no such thing happened. We needed to constantly followup with customer care to track, personally visit the hometown shop & finally delivery was made on 13th & pickup happened the same day after delivery. This was a big mental disturbance for us as we have bought something so costly, but the quality of service received was so careless. Anywhich ways, the next day when the person came for assembly, we realised that the table was defective and so were the chairs. We were again given assurance that product will be delivered on time & full replacement done. Again people came for pickup and delivery on 15th. And today when person came for assembly, we see that the chairs are damaged & correct fittings are not in place for dining table. This is unacceptable. 1. 1stly there is no quality check done. 2. Items are not delivered in their boxes but come open just wrapped in bubble wrap and that too not entirely covered. 3. Any defect which i mention, the hometown representatives discard as it is wood defect even without checking what it is & later agree that its an issue. You need to understand customer is not a fool that cannot differenciate between genuine wood markings and defect. 4. The chairs i received the 1st time appeared used - in the sense the legs of the chairs had drag marks on them. - we were informed that product comes from pune and hence it will take 15 days, then how come after complaining about 1st delivery we received product within 2 days. I just have lost complete faith and am fed up of these constant bitter batter. You need to understand that we are working professionals as well and we cannot just leave office and stay at home so you can get the delivery. You cannot stick to your plans of delivery, is not my problem. I was given a date and i managed everything according to that, but I cannot do that everyday. I am getting mentally disturbed with all this thats happening. Visited the hometown store as well today, had to bunk office again. And they asked to write into future group as they cannot do anything. This is pathetic. While making a sale, they are all so eager and once purchase is done, they don't care. I just want to get out of this trauma. I want to return the dining table. I am no longer intrested in this product and the constant lies being told by the hometown staff. I need my money back of 7k which was done as downpayment as well as approval for non-deduction of EMI from bajaj finance. Also, my earlier dining table which was picked up - i dont know whats happening with that. I have made a terrible terrible mistake of buying again from Home town, please sort this mess out. I just want to get out of this misery. There is such careless attitude, i want my money back and the dining table to be picked back up. I cannot go on with this headache and cannot bunk everything at a single call. Horrible experience. item code :[protected] customer name : soumya mitra contact nmbr : [protected] / [protected] Shop : Home town, Newtown, Kolkata