Honda 2 Wheelers India — Bad customer service

Address:

Bangalore, Karnataka, 560077

Hi,

I recently booked a vehicle @city honda near mosque road.
It was a painful getting the vehicle from the dealer.

Firstly the people working in the office @ mosque road do no know how to behave with customers. Their attitude towards customer is that worst i have seen so far. Iam owning vehicle from bajaj and tvs their representative are much more professional. They know how to treat customers arriving at their place for enquiry. I had high regard for honda for their quality of products delivered but your representative pull it down to the ground.

Just because honda sales go out in good numbers it doesn't mean that customers can be treated badly. Your representative should be trained on how to behave with the customers, their behavior is like a 3rd rated person.

After getting through all the pain of getting the details from your dealer then comes the delivery of vehicle after a long delay. I believe it is the duty of dealers to inform the customer to come and collect the vehicle once it is ready rather than customers begging behind the dealers. You tale the full amount and make the customer come behind you.
Finally once the vehicle was delivered it was with scratches which a good company will never ever do. Upon contacting the dealer they just did rubbing and sent us back.
Even though it is a new vehicle we do not have the full satisfaction of owning a new vehicle because if the visible scratches.

With this not sufficient they have still not given us full acceceries and push us back to come later day after day.

Worst if all we have not received the complete bill so far, we just have the acknowledgment. Can some one please help me in understanding the business tactics followed by honda

Ultimately it is honda as a brand which gets damaged because of poor service.

I would need a sincere apology from the concerned people for all the ill treatment and expect the scratched headlight part to be changed as it a stand alone part.

Ph : [protected]

If you cannot resolve this please give me the contact details for escalation.

Thanks,
Babu stanley