Honda 2 Wheelers India — Brand new activa 3g scooter delivered with fault

Address:

Chennai, Tamil Nadu, 6000042

I have purchased brand new activa 3g schooter which has been delivered in faulty condition without pretest on 02/08/2016 (Tuseday) without registration by maansarovar honda - velachery (600042), on the same day after riding a schooter of 1 km i have noticed there is fault in front portion of the vehicle.

I have given return the vehicle back to the same dealer and they confirmed that there is a fault observed in fork. Hence they assure that they will be replacing in warranty.

After a long follow up of 8 days they called me back on 10/08/2016 (Wednesday) for vehicle delivery after registration, when i went there the vehicle in worst condition which is not in delivery state and i came back with lot of worries.

On next day morning (11/08/2016) i went for getting delivery and notice at the spot still the issue persist and raised a query they once again accept it and changed the cone set of the vehicle.

I have been asked to come for deliver on the same day (11/08/2016) evening, i have noticed the vehicle handle is very loose and not in correct position and once again they did correction in the same and provided to me.

While riding the vehicle @ 30km/hr there was vibration in the vehicle and the senior technician from maansarovar honda has and he convinced me that is a honda design fault while riding in activa 3g schooter @ 30km/hr.

I am getting shoulder pain while riding the honda active 3g schooter which was allotted to me.

Reason for purchasing honda :- i have already 2 honda vehicles in home which was really nice even after 30, 000 km and 7 years old.

But after purchasing the vehicle from maansarovar honda, i really lost the hope from honda.

Kindly consider the fault from customer perspective and take a necessary actions and provide me justice.

Queries :

1) why the vehicle has been allotted to the customers without pre-test.
2) why there is fork & cone set replacement in brand new vehicle, is this the quality of honda?
3) reason for not treating customers in proper manner?
4) is the honda vehicle will lead to shoulder pain?
5) as senior technician from maansarovar honda said there will be vibration when we maintain the speed of 30 km/hr. Is the statement true?

Really i am unhappy with the services provided and i have spent more than 13 days of follow up i have received the vehicle by today (12/08/2016)

Expectations :

1) need justice not delivering the vehicle properly (With more than 4 major defects).

2) kindly examine the vehicle and provide assurance tat my brand new vehicle is 100 % ok condition, so that even after these many struggle i will be satisfied and will continue with honda