Honda 2 Wheelers India — honda activa 3g

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi team honda,

We would like to bring to your notice that we have been using honda vehicles for years now. And we considered this the best two wheeler manufacturer until yesterday.

I have a honda activa which i bought in the year 2015 and have been getting regular servicing done at honda service centers.

Reg. No. Dl12sb8851 shubhnita chatterjee

Day before i went to pioneer one honda in sector 63, noida with my husband to give my scooty for servicing. I got token number 71 and was informed that i will receive the bike by next day morning.

The next day on 15th nov, we called the guy named ‘suraj’ he said i am preparing job card, please call after an hour. When we called back, he said i am still busy, please come and check yourself.

My husband went with his friend who witnessed the whole situation. The bike for untouched even after 24 hours, when my husband asked why isn’t it serviced yet, he was told please come in the evening for it. When he reacted to the situation, the manager came and said we will do it now.in fact the new set of tokens were worked upon but the previous days two wheelers were as it is. The manager said we have many bikes coming in and we don’t deny the customer so process gets delayed. We stay busy. My husband denied getting it serviced there and came back.

Attached are few reference pics.

My husband even noticed that the bikes were serviced by local guys as well instead of honda staff, just to make it quick. So lack of manpower too.

To top up the situation, once he came back with his scooty, he got a call from honda saying, your bike is ready, please come and pick. That means they call anyone stating anything. We came back and no servicing was done. But we got a call saying that in next half an hour.

My husband and his friend went to two other company service centers for other bikes to be service – in suzuki they serviced it in an hour and in royal enfield they serviced it by evening and handed over.
Its only honda which gave such a poor service.

I am sure not to buy a honda bike ever again and also will tell people around not to purchase any honda product to face all this. I am writing this to ensure that doesn’t happen with anyone again.

Looking forward to an acknowledgement.