Honda 2 Wheelers India — Honda activa

smalpe84

from Delhi, Delhi

Address:

Gurgaon, Haryana, 122001

I purchased a honda activa 125 from yume honda gurgaon on 22nd jan 2017. Within 3 days i noticed some different sound from engine, while i complained to the service center, they where asking me to wait for first service. Similar issue where reported many persons previously, even in there complaints they also got the same feedback from the service center and finally they where facing lot more problems, when i reported the same to the honda customer care. After 10 days follow up i got a call from mr nawneet chodhary (Nawneet. [protected]@honda2wheelersindia.com), he introduce as technical team head from honda, he committed me that my issue will attended from honda technical team itself. Next day itself i submitted the vehicle to the yume honda service center. They kept the vehicle with them 3 days, mr kamal said to me from honda technical team repaired your vehicle and the issue where resolved. Very next day again i faced the same issue. When i complained to customer care they where asked me to submitted the vehicle again on the service center. After a week i got the call from them and the vehicle is ready the same time i noticed my vehicle where run more than 150km, many scratches and all. When i asked to mr kamal he said the vehicle done the testing and all. Very next day again i faced the same issue while i reported to them again said to submitted the vehicle. If the honda technical person mr ashok kardam (Ashok. [protected]@honda2wheelersindia.com) and mr nawneet choudary where not able to resolve the issue then why they keep my vehicle in the service center.
Even my registration of the vehicle also not done. While i asked then to do the replacement of the vehicle. They where saying the vehicle already run near about 200 km (Out of which 150km not from my side) the remaining only from my side use that include the submission of the vehicle to the service center, and many scratches so they cant replace the vehicle. All those scratches from the service center only.
Why honda is marketing such defected vehicle to the market. Why customer should suffer for that all.
Is this is the quality of the honda vehicle?

Please help me to get my issue resolved.

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Honda 2 Wheelers India customer support has been notified about the posted complaint.

Mar 11, 2017

Updated by smalpe84 Very bad experience from Yume honda. not even ready to give 1 star. My vehicle have just 30 days old, Mr Kamal and his service persons not able to identify my activa issue even after spending 20 days, He was behave very badly with me, when i asked for a replacement he was not ready to do even that too. the vehicle is not even registered too. Now the sales team include Mr Deepk called several time and asked me to submit the documents for the registration. With out resolving I was not ready to provide the documents or even not ready to pay the emi too.
I seen many persons where fighting in the service center, they where charging too much, the complaints where not resolved on a single service, using other vehicles parts especially the accidental vehicles. The technical persons where testing the condition of the battery by screwdriver not with multi meter. That damaged the battery too. careless services cause for damages on the vehicle. Someone where fight on the scratches, Mr Kamal said the vehicle is running on the road, if you met with an accident then what will happened. so ignore the scratches.
so now i want to cancel my vehicle loan, and need to get back the checks. and the money which i spend for the initial payment.

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Comments

1953

from Bengaluru, Karnataka

Dear smalpe84, I am also one of the Honda two wheeler owner, I have gone through your problems, sound in vehicle may due to manufacturing defect.when the vehicle was given for attending to problem no of times you should have insisted the job card, where in all details will be entered like any missing, damages to vehicle if any so that you can have all the details, if problem is not solved by the local dealer, pl address a letter to sales & service division of honda motors by e mail or by speed post, they have to respond to your query. As per warranty for 2 years from dt of purchase against any manufacturing defects & to replace any defective part or rectify the same. If no response is received from the manufacturer, pl approach your jurisdictional consumer forum for your grievance. before approaching cf, pl ensure that preserve original purchase bill along with warranty card for documentary evidence. As far as damages to vehicle it may be due to rash driving leads to falling of vehicle by service personnel, while taking delivery of vehicle after rectification you would have made remark about damage in the delivery challan.