Honda 2 Wheelers India — overcharge and awful service

Address:

Hyderabad, Andhra Pradesh, 500089

I approached orange honda service centre at manikonda, hyderabad to get my shine bike serviced on 19th morning. It got complicated around noon same day and i went to pickup the bike. I was asked to pay ₹660 and made a card payment for the same. When i asked for a bill towards the payment i was initially told that bill is not available, i insisted on then i was told that the servers were not working and hence they cannot give me a bill. Then i asked to pay my money back and i will pay when their servers were up and could generate a bill. The supervisor incharge said that i cannot take my bike without making payment and they will not give me a bill.

Eventually he agreed to give me a temporary bill for which i agreed upon a condition that i should receive a original copy once their systems are ready.

The person at the counter has made a rough computer printout with break up for the amount i paid. There’s a reference to gst in the bill and the printout does not reflect the tax registration number.

I denied to pay tax amount without details of registration number. Then they gave another manual bill with same break up for the amount i paid.

Upon the condition that an original bill would be sent on my email i left the service centre.

Later same day i received a soft copy of original bill on email and found that the amount is different from what i paid. I queried about the same with same person who sent me the soft copy. Did not receive any response so far.

I would like to inform you that i will register a complaint with consumer forum and appropriate authorities.

Appreciate if you could look into this matter and take appropriate actions so that other customers do not face any similar issues.

Regards
Sridhar