Honda 2 Wheelers India — Reg service complaint tn66q3720 honda cb unicorn 160

Address:

Coimbatore, Tamil Nadu, 614006

Dear sir,


Vehicle no : tn66q3720

Model : honda cb unicorn 160

Current running mileage : 20, 000

Dealer name : aadhi honda, no.1171, sathy main road ganapathi, coimbatore-06

I am writing this service feedback after a ton of frustration and mental agony due to above mentioned dealer.

I am customer of honda cb unicorn 160 for the past two years. The following complaints had been mentioned in dealership from 5000kms.

1. Gear shifting complaint
2. Engine noise high
3. Chain noise
4. Suspension noise
5. Poor mileage & pickup

For these above mentioned complaints, please refer dealer voice below for your information

· for gear shifting complaint - they are adjusting gear lever every time without any replacement - complaint again occurs after 300- 400 kms.

· for engine noise high - valve clearance done for every service - complaint again occurs after 300- 400 kms.

· chain noise – lubricating chain and sprockets and giving a temporary solution, again complaint occurs after 50 to 100kms. Should i have to lubricate & adjust chain for every 100kms.?

· suspension noise - they are telling as normal.

· poor mileage & pickup - they are telling as normal.

Now i had given my bike to service with all the above mentioned complaints and an abnormal noise in my vehicle. My bike’s current running mileage is 20, 000kms.

After diagnosis of the noise, they intimated silencer core had damaged and customer relations manager agreed to replace under warranty.

But after a telephonic discussion with floor controller, he denied warranty for the same. They are asking me to replace silencer, fork razor, chain sprocket and choke cable on paid basis.

Even though my bike is well within warranty, why should i need to pay for all these parts.? And i am complaining these issues from 5000kms till now.

I hardly believe in honda’s product quality and smoothness, which i don’t felt in this bike since day 1 of purchase.

Note - self motor replaced at 12, 000kms u\w.

My queries are

1. Why i need to pay for these items, as my bike is well within warranty

2. If it’s a wear & tear items, i am complaining from initial time itself
Please give a clarification in this regard.

Thanks & regards
R r gowtham
[protected].
Rr. [protected]@gmail.com