Honda 2 Wheelers India — Replace of defunct battery

Address:

OM HONDA, Tata Benz Square, Berhampur. Ganjam, Orissa, India Pin Code - 760002

i had purchased a "honda activa 5g" scooter from your "om honda"showroom on 03.11.2019. For the first four months it was moving smoothly without giving any trouble. But after 2nd service it showed a self start problem. After contacting your service centre at parlakhemundi, the mechanic said it was due to battery problems. Hence, he kept my scooter 4-5 hrs for charging the battery and returned it in good condition as before.
Again the later part of april same problem arises and again i visited your service centre situated at parlakhemundi. Your mechanics repeated the same it was due to battery problems. But this time it has to replace the battery with a newer one. But due to covid - 19 this is not possible as rhere was no transportation facility available.
Last time i visited your service centre at parlakhemundiyesterday to replace that defunct battery. First your staffs told me to register a complaint on [protected] and accordingly i registered a complaint by calling on that mobile. Then your mechanic named ashok (At service centre) told me to go to the exide battery service centre and change the defunct battery myself.
Let me ask one thing what kind of service is provided by honda company to its customer?
With regards