Honda 2 Wheelers India — Service Complaint - Honda Activa 125CC 6G

Address:

Ernakulam

Dear team,
We have purchased Activa 125cc (KL07CU7679) from EVM Honda Cochin, Metro Pillar No, 845, Sahodaran Ayyappan Rd, Vyttila, Ernakulam, Kerala in September 2020.
Even after 15 days from purchase there was a complaint of accelerator strucks in between during the drive and it will not go back to its original position after releasing. We have done the first service from the same centre on[protected] and informed the problem. They have adjusted some things and given back. After one month the same problem persisted and again we had informed them on the second service that is[protected]. They have told us the part is not in stock and asked us to bring the vehicle after 15days. After the stipulated days we submitted the vehicle to the service centre. Post service they have told us that the problem has been rectified and resolved. But again after sometime the same problem has been repeated. When we had informed them, they told us not to worry and the problem will be resolved in the service. Now during the third service on[protected] they are telling us that the part has to be replaced and it will not be covered under warranty, So it will be chargeable .
It is very strange that the complaint persisted from the beginning and the service centre did not bouthored to resolve the issue. Now they are asking the money for part replacement even though the vehicle has not undergone the first year of Warranty. Total KM's run by the vehicle is 5500 KM only.
We trust HONDA for their product and service quality, but we had faced the other way around.
WE are very disappointed with this kind of attitude.
Regards
Naveed Sait
[protected]
[protected]@gmail.com
Vehicle no. KL07CU7679