Honda 2 Wheelers India — urgent service requirement

Dear customer support team,

I would want to bring to your notice a very serious matter about the low quality of important bike parts & pathetic service quality.

Let me start by informing you that i did not research much before buying the bike which met my basic requirement just because it is a japanese make which used to be a guarantee for quality of product & service. I am sorry to say i have been disappointed on both fronts.

Cutting the long story short my bike (Honda cb shine) tyre (Tvs make) got busted on a busy road couple of days back & thank goodness i was not driving on a highway & was driving at a very slow speed. I took the bike to the service station which was also a place from where i purchased the bike but was shocked to see the rude behavior & complete lack of empathy from the owner of the place. He first refused to do anything but later gave me a letter on his letterhead which said "the replacement". A copy is attached for your perusal. Let me also mention he agreed to give this letter only after i was told him that i was going to register a criminal complaint at a local police station.

He asked me to visit another place some 12 km away & since then i have taken my bike to various places without any success.

I want you immediate attention towards this & want you to arrange for tyre replacement & put the feedback to tvs about the quality of tyre. I bought this bike last year in the month of march. I have been using automobiles for at least a decade now but have never ever faced this issue or even heard of tyres being burst like this.

I would also like to mention the dealer (Malik automobiles) which also runs a service center by name kabir honda in faridabad does not deserve to be an authorized dealer for such a reputed brand. He is utterly rude & completely insane who does not understand politeness.
I was advised to take this to consumer court but i am willing to give a try by writing to you first & wait for your resolution.

I have attached a copy of dealers note & my rc copy to give you complete details about the vehicle & let me know should you want any further details from my side.

Expecting a real fast response & action so that any further damage to the vehicle & my mental peace can be restored.