[Resolved]  Honda 2 Wheelers — Poor quality of side body panel in brand new Honda aviator, need warranty claim

Address:

Chennai, Tamil Nadu

Dear Sir / Madam,

Greetings..!

Please give very high importance to this email & forward immediately to manufacturing plant quality team

My Profile:
I am working as a Quality Engineer Hyundai Mobis India Limited responsible for all QC activities in Automotive Manufacturing. I am handling all automotive part validation & performance evaluation on approving the new vehicle part buy-off & warranty analysis. (Includes all automotive international requirements TS16949, PPAP documentation's etc.)

Honda Product Purchase Details:
On 26th Day of April 2014, I purchased your Honda Aviator from Adrash Motor Plaza in Chennai. Before purchasing your Honda Aviator product, I had lot good expectations on reliability, product quality & performance of this bike. Below are the details of Vehicle tracking serial for your analysis.

Frame Number : ME4JF25DE812
Engine Chassis Number : JF21E8015183
Model / Type : SCV110GC/2ID


Problem Description:

But I was really surprised about your worst quality & strength of the outer RH body side panel in my purchased Honda Aviator. This body panel get broken in very short time within one month of purchase. I have attached the photograph of defect area for your analysis.

Actually this part get broken by just hitting a small plastic ball on the side body panel on 2nd June 2014. The children's were played with bat & ball in the street, unfortunately the ball hits the RH side body of the scooter.

As I am a quality engineer, I know very well about this product specification & warranty analysis criteria in an automobile field.

Yesterday I sent my brother to near Honda Authorised service center for 1st free service & He explained about the crack to service persons.

They are not properly listen to his words & simply told that ''cost for replacement this side body is 1500, eventhough you will not get original finishing of Aviator Logo''

Again I am very depressed on the service feedback & also your 1st free service is also very worst. I have attached the invoice copy of the 1st service from Kun Honda from Ashok Nagar, Chennai.

I am another complaint after this 1st free service, If the scooter is riding between 10-25Km speed, huge vibration is observed in front area bottom the head lamp.

Last night the scooter has been delivered after service, I did the test ride to check the condition. It given this abnormal vibration & sound. I am not faced this kind of vibration before 1st service.

Now I am suspecting the quality of whole parts of Honda Aviator delivered to me. Since within one month I am dissatisfied with your part & service feedback from the dealer.

I am really fed up & feeling very bad about your new product especially on this brand new Honda Aviator delivered before a month Ago in Chennai showroom.

As you know, Honda having a good name with people for their service & quality. But these two issues are given a negative impression about your product.

I am handling warranty analysis for customer feedback & returns in my professional experience. But I am itself facing this kind of complaint in brand new scooter.

Action plan from my side:
1. Do the part analysis on the broken assembly to check the property that meeting the minimum requirements. Since it hasn't withstand in little abnormality
2. If the part get fail to meet the requirement, I take this issue to legal proceedings in consumer court.
3. I hope this will lead to recall your Honda Aviator deliveries from customer
4. And Finally I will publish this complaint details to AIAG & recommend the IATF to cancel the TS16946 certification.
5. Since You're failed to maintain the quality level of the product.


Action Plan Required from your side:
1. Need detailed failure analysis report on the broken part of side body
2. Share the specification detail of the fibre material verifying the quality with external certified lab
3. Need root cause from the service center of the vibration & sound after 1st free service.
4. Immediate replacement of side panel RH in FOC.


Thanks & Regards,
Muthu Raam
Mobile : [protected]


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