Honda Car India Ltd — Honda brio, suspension problem and battery problem

Address:	249403
Website:	New Delhi

Dear concern,

I am a user of honda brio ex mt regd no uk08&206, purchased it from
Divine honda dehradun. (Dealer code-dd049).

From the very first quarter i faced the problem with self start & with
Front suspension (Driver side).

Whenever i complained for self-start problem every time i have been
Assured simply that either my lights might be left on or may be the
Music system. It generally happens with every one so i took it as my
Fault every time.

Secondly same with suspension problem i was assured that it happens
Sometimes when you cross a deep potholes suddenly and sir you are
Driving on an indian road.

During every service, i used to complain and i was assured that the
Problem is rectified and your vehicle is perfect. Like any normal
Customer i went home satisfied that
I have been given service by honda and the problem will not occur
Again. If it occurs, i have the warranty.

Now, after crossing standard warranty period of two years and
Completing approx.32000 kms. The same dealer told me yesterday, that
Your suspension (Shocker) and battery needs to be replaced. They handed
Me the estimate of additional rs.12000. When i mentioned about the
Extended warranty, they told that these are not covered under
Warranty. Your amaron battery has 12 months warranty, by showing me
And sending me the picture of service booklet as support document.
Whereas everyone knows that amaron battery comes with three year
Warranty and now the dealer is offering the same amaron battery with
Three year warranty.

Even one of your official site mentions "battery warranty three
Years or 36000 kms whichever is earlier."

At the time of sale, none of your salesperson told me about one year
Warranty for battery. Your every advt., your site, everywhere
Mentions about two year warranty, and two year extended warranty
"peace of mind" and that too by paying, which i being any normal
Customer relied upon it and paid without any doubt, on honda and its
Dealer, for my peace of mind.in my opinion it was just the marketing
Gimmick to attract the customers and nothing is real.

But now, after completing my standard warranty period, and at the
Very first service, your honda dealer is politely asking me to
Replace all the parts mentioned above and that too by paying. Why the
Dealer had not suggested the same during warranty period or even
After one or two more services. Who's gonna decide whether it actually
Needs to be replaced and when? It was sole decision of your dealer,
Then why the customer needs to pay?

So, this is my personal request to the concern at honda to kindly look
Into the matter and intervene asap because its not just about the
Money, its about the warranty of honda, quality of honda and service
Of honda. And moreover its the concern about the trust and reliance
On the brand honda.

Waiting for quick response,

Thanks & regards,
Pankaj sharma
[protected]