[Resolved] Honda Cars India Ltd. — cheated by pride honda miyapur
SSridharGajula17 on Oct 29, 2019
An unsatisfied customer writing this email with lot of hopes on honda the most trusted brand in india. Might be i need to change this opinion on honda as the situations/scenarios/problems am experiencing with dealer from past 15 days.
I always has an impression that honda is always there for any kind of customer issues but i was in wrong perception. Since couple of days am interacting with pride honda dealer miyapur and got conclusion “they never care customers and never provide any values to customer.”
Am giving above conclusion after speaking to pride honda miyapur branch manager.
Let me explain below how miyapur pride honda cheated me :
I bought a new car (Honda city – ts08gj6804) on march ending and opted 5, 00, 000/- loan from axis bank. My emi got started from april, 2019. As everyone aware customer has to give first emi as cheque and i did the same. First emi got deducted from my account.
My emi due date is 1st of each month.
On 2nd may i received message from axis bank saying your emi amount was due, i was surprised and called my pride honda representative. After an hour he said some mismatch in signature and new forms should be filled and submit the bank. He came to my home and taken signatures. He said “anyhow i will go to the bank to submit these documents, give me the emi money so that i can pay it directly to the bank.” i handed over the money to him.
On 2nd june, same was repeated but this time i given him cheque.
From 1rd july, emi was deducting on 1st of every month. No issue until oct.
On 1st oct, my ecs supposed to deduct but transaction been returned due to insufficient fund on my account. I total agree this was my fault i didn’t maintained sufficient amount in the bank.
On 2nd oct, i received a messages from axis bank saying 25, 704 emi along with penal interest + overdue changes were pending and asking clear them immediately. I was an impression, might be mistake from bank with emi amount.
I went to dussera vacations on same day.
On 13th oct am back from vacation, i called to axis support regarding the message. Support person has gone through my query, verified loan history and confirmed the message which they sent was correct. And concluded 2nd april emi was missing / overdue hence message is reflecting 2 months emi. I was completely out of mind after speaking to support person and realized pride honda representative cheated me by not paying may month emi.
I was having representative number and called to him immediately, one more shock after speaking to him. He said “i paid the amount might be mistake from bank. They haven’t updated in their records “. When i asked him strictly by saying this will bring this into honda management notice then he agreed to pay emi.
On 14th he called me saying, i paid the amount and it will be reflected in next 24 hours. On 15th evening, i called him and asked him that the money was not credited to bank. He said might be it is taking more time to reflect in statement and asked me to wait 24 hours more.
I was fool and waiting for an update from bank.
On 16th, i called him at 4 pm and inquired the same, surprisingly i got the same answer. Then i realized he is bluffing by saying same thing every day. Immediately i went to miyapur honda showroom and met with raghavendra srinivas rao.
One more drama started from here
Raghavendra asked me several questions, he ordered his subordinates to call their representatives and inquire the issue. His subordinates created some hungama by calling them. I was happy that my issue will be resolved but surprisingly he asked me to wait till 22nd oct 4 pm as this is financial matter and he needs to speak to multiple persons and inquire them before taking any action. He confidently told me, “the issue will be resolved before that date and your emi + overdue + penalty amount will be paid off. Also you will be in touch with me or our employee on daily basis by keep you posted the updates”. I believed him and went to home with mental peace.
On 17th, one of the representative called me at evening time, i was outstation at that time and didn’t picked. He send a what’s up messages saying emi was paid off. After seeing the what’s up i replied “ok emi got paid off, what about penal interest & overdue charges from axis which are clearly showing in loan statement? And what about ecs return charges from may to sep from the bank where emi is debiting? And most important what about my cibil score which has been drastically dropped with this issue? How that will be paid off?” either he replied in what’s up nor called me till this date & time.
None of the representatives including manager never tried to reach me for this issue, only the messages i received from them is “what’s up message” which i mentioned above.
After meeting higher management (Miyapur pride honda branch manger mr raghavendra), i concluded that “all of the employees were same irrespective of positions, all are bluffing & making customers fools by doing faruad”
Is it my fault “trusting honda & pride dealer”? Now i have big question, whom to speak & where to escalate? Manager itself is not taking responsibility of customers. Where should customer reach out?
People were an impression honda is brand and they will take care of cars & customers but it was their perception. It’s been 10 days a simple issue was not resolved by them it mean “ honda is doing false promise to customers and doing same thing with the customers across the globe”
You can understand how much i frustrated with honda by writing such an email. Am not having mental peace at my work and home with this issue since 10 days as i was cheated by one of the global brand who not even care customer issues.
I was lucky that i did mistake on oct, due to that actual fraud came out, otherwise it will be continued till end of my loan. I know am going to face one basic & commonsense question “why you given money to representative & how can we believe you “. If it was not true “why pending emi got paid off? “
Someone please take this as priory and correct the issue. If you are not the correct team please guide me with correct one. If you could give me a call i can explain it better or else arrange meeting with appropriate team.
Car owner name : manasa gajula
Car no : ts08gj6804
Purchased from : pride honda miyapur
Salas representative name : sanjeev
Finance representative name : sridhar reddy
Manager i spoke to : raghavendra srinivas rao (Pride honda miyapur)
Loan bank : axis
Loan no : aur[protected]
Let me know if you require more details.
An unsatisfied customer,
Complaint marked as Resolved Oct 29, 2019
Issue was not yet resolved how come the issue is marked as Resolved state.
[Oct 29, 2019] Honda Cars India customer support has been notified about the posted complaint.
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