Honda Cars India Ltd. — Complaint of receiving a wrong duplicate sealed key for car model honda amaze from naksha enterprises, pvt. Ltd. Ace honda noida

Complaint of receiving a wrong duplicate sealed key for car model HONDA AMAZE 1.5 S MT (I-DTEC)engine no. N15A13006406 chasis no. MAKDF25GBFN103737 key no. 27312 Customer ID: 1-[protected] from Naksha Enterprises Pvt. Ltd. ACE HONDA, Noida, G 25 Sector 11, UP 201301
I, Shampa Sircar Das had bought a Honda car model HONDA AMAZE 1.5 S MT from Naksha Enterprises Pvt. Ltd., ACE HONDA, Noida, G 25 Sector 11, Dist. Gautam Budh Nagar, Noida, Uttar Pradesh, 201301, INDIA on14th August 2015 via invoice number SAL-INV-DD[protected].
The insurance of the above mentioned vehicle was also included in the sales package of the vehicle by Naksha Enterprises Pvt. Ltd., ACE HONDA, Noida.
At the time of delivery of the above mentioned vehicle, I was handed over two sets of keys and was told by the Honda showroom officials that one was the original master key with remote and the other was a duplicate key without remote (which was sealed, wrapped in an opaque black coloured plastic covering). With these two sets of keys, my husband and me drove back home using the original key to drive the above-mentioned vehicle. Reaching home we kept the second set of key (which was sealed, wrapped in an opaque black coloured plastic covering) in our locker.
On 22nd September, 2015 my car HONDA AMAZE 1.5 S MT (I-DTEC) got stolen from Pankaj Plaza Central Market, IP Extension between 11.45 AM to 12.15 PM, where the car was parked. Immediately I called 100 PCR and subsequently I lodged an FIR in the local police station.
This was a shocking incident as when we had purchased the car the Honda Showroom executives had assured and informed us about the Anti Theft features of the Honda Amaze car, i.e. IMMOBILIZER, WAVE KEY, etc. They had assured us that no one can either start the vehicle or drive away the car with these features in Honda . These features were in fact the reason for us to decide to purchase a Honda car and not any other brand. After the theft when we met the executives and the concerned officials at ACE Honda, Noida and questioned them about the Anti Theft features that they had assured us with when we were purchasing the vehicle from them, they had no explanation for that. This was shocking and we felt cheated by Honda. We feel this a breech of confidence and trust. Now as people around us are coming to know of this, they are equally shocked and cautious.
Since the insurance of the above mentioned vehicle was also included in the sales package of the vehicle by Naksha Enterprises Pvt. Ltd., ACE HONDA, Noida., we informed the Insurance Head at the Showroom about the theft of the vehicle. He refused to help us, as he said nothing was in his hands and told us to go to the branch office of the Insurance Company (NATIONAL INSURANCE COMPANY LIMITED), which was in Ghaziabad.

Getting no help from the showroom, I immediately rushed to inform the Insurance Company (NATIONAL INSURANCE COMPANY LIMITED) which was mentioned in our sales package of the vehicle by Naksha Enterprises Pvt. Ltd., ACE HONDA, Noida., about the theft. Later the insurance company sent a surveyor to investigate the theft case at our residence. The surveyor did the required paperwork and asked me to submit both the car keys to him for further investigations. I handed over both the car keys that I had got from the Honda Showroom during the purchase of the vehicle (one master key with remote and second key, which was sealed, wrapped in an opaque black coloured plastic covering) to the surveyor. The surveyor kept both the keys on a printed Performa of National Insurance Company Limited and took a picture of the same in my presence.
I fulfilled all the necessary documents related to the investigation as per required. The only thing left was the untraced report, which I received on 23rd December 2015 and submitted the same to the National Insurance Company Limited office address : 141-142, Navyug Market, Ghaziabad(UP)-201001 on 28th December 2015.
On 15th Jan 2016 Friday, I received a call from the concerned person looking after our case in the Insurance Company (NATIONAL INSURANCE COMPANY LIMITED), to personally visit the Insurance office on Monday 18th Jan 2016.On 18th Jan 2016, after reaching the Insurance office I was told by the concerned person looking after our case, that they had found after cutting the seal of the duplicate key in their office that the sealed duplicate key which was given to me from the Honda Showroom during the purchase of the vehicle (which was sealed, wrapped in an opaque black coloured plastic covering) and which further was handed over to the surveyor from the Insurance Company at my residence, did not resemble the original master key with remote. It was a shock for me.
The concerned person of the National Insurance Co. Ltd. instructed me after consulting his senior to take back both the keys to the Honda showroom Naksha Enterprises Pvt. Ltd., ACE HONDA, Noida, G 25 Sector 11, from where I had purchased the vehicle, in order to inform and apprise them of the situation and get the original matching duplicate key. The officer looking after our case in the Insurance Company (NATIONAL INSURANCE COMPANY LIMITED), handed us both the keys with an official letter.Immediately I rushed to Naksha Enterprises Pvt. Ltd., ACE HONDA, Noida, and met the General Manager of the showroom and appraised him of the situation and showed him both the keys and the official letter from the Insurance Company (NATIONAL INSURANCE COMPANY LIMITED).The General Manager assured me that he will look into the situation and requested me to give him some time to investigate the matter. On his word I patiently waited for almost four days. Not once did anyone from the showroom inform me or call me to tell what steps were being taken. I was being mentally harassed and my repeated calls were ignored or put on hold. My husband also out of his busy schedule visited the showroom and requested the General Manager to expedite. On the fifth day i.e 22nd Jan 2016 around 6 pm, we finally could talk to someone who informed us that they will not be able to help us out in this situation and they were not responsible for this incident.
I have given a detail brief of the sequence of events with dates from the day of purchase of the vehicle till the current date. In the whole time I have been taken for a ride by Honda and have suffered severe mental trauma and physical strain. Also I have been requesting and pleading with the Honda showroom to expedite and solve this at the earliest as I am incurring severe monetary loss. The Honda showroom in turn has been indifferent and is trying to evade the situation as I am a women owner of the vehicle and they feel that ultimately if they continue to traumatize me, I will eventually give up. I was very happy and satisfied with the performance of the Honda Amaze car that I bought, but this incident has shattered my confidence and also of many people who are coming to know of this gradually
I am writing to the Honda Cars India Ltd. with the hope that they will help me and instruct the concerned Showroom, Naksha Enterprises Pvt. Ltd., ACE HONDA, Noida, G 25 Sector 11, Dist. Gautam Budh Nagar, Noida, Uttar Pradesh, 201301, INDIA to solve this at the earliest.Since the car was purchased from Naksha Enterprises Pvt. Ltd., ACE HONDA, Noida and the showroom also did the insurance of the vehicle, they have to ensure that they satisfy the queries of the Insurance Company.I hope Honda will take serious note of my plea as a customer and I strongly believe that as customer satisfaction is Honda’s prime focus, immediate action from Honda will be taken with regards to this matter.
Hope to hear from you immediately.
Thanking you
Shampa Sircar Das
B-31, Plot No.114, Indraprastha Appt., I.P. Extn, Delhi-110092
[protected]@gmail.com