Honda Cars India Ltd. — Service center mishandling and poor after sales service | |||
Vehicle No. KL62A8365 Dealer : Peninsular Honda, Maradu Ernakulam Model : Honda City VX Issue 1: Left mirror not folding properly. Service Delivery : 27th January 2016 After delivery it's noticed that left mirror was not folding properly, immediately informed the service adviser thereafter registered a complaint on honda cars web portal. I got calls from honda as well as from the dealer but nothing happened, both guys offer car pickup unfortunately nobody came. Along with service i had a small claim, insurance company surveyor visited the service center and pass Rs. 4900. after completion they demand to pay the full amount and informed united india insurance co is not in honda assured list, i agreed. As the insurance guy requested i submit all the document including blank check but till today (17/02/2016) i didn't received the payment. We contacted the insurance company and received a reply " no documents are submitted till today". Thereafter I contacted the service adviser Mr. Jiby, Service Manager Manoj Sebastian, and insurance handling guy Mr. Srejith several times all promised a call back but nothing happened. Insurance coverage is bumper to bumper and expiring on next moth 5th, and came to know that from a valid source they are purposley delaying the document to sell honda assured insurance on renewal. With full cover insurance i am not able to claim, honda is responsible to provide better service to the customer. From my experience compared to Tata motors and Toyota Honda is the worst in after sales service. No value for customer complaint or feed backs. After service without giving any feed back I received an sms " thank you for your valuable feed back", i think service center guys are typing customer feedback by themselves. Was this information helpful? | |||
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Honda Cars India customer support has been notified about the posted complaint. | |||
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at the time of delivery I personally met the Service Manager Mr. Manoj and he give the instructions to submit the documents without any delay, but nothing happened even Mr. Srejith / Manoj didn't show the manners to intimate us.
If they cannot why the service center authorities are keeping my documents, they can inform we cannot please go to the insurance company directly instead of that they're holding my documents without any reason.
I realized one thing in peninsular Honda subordinates are not listening to the service manager, he is only a name sake person with out any values or he don't have the managerial capacity to manage the team. I informed the incident to the service manager he promised a call back but nothing happened.