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Hongkong & Shanghai Banking Corporation [Hsbc] — credit card fraud transactions

1. Today i got 2 messages of fraudulent transaction on my account in 2 minutes.
2. I immediately block my card by sending the block message to 575750.
3. Immediately i called customer care to block my card. During the call itself 2 more transactions are done that means during my message the card was not block.
4. Finally after 2 min hold they blocked my card.
5. I asked to reverse all 4 transaction that happened within 30 min. They refused to do by saying they don't have any authority for that. And asked me wait till bill generation date that is 8 days after.
6. I called again, they told me they have noted my things in some note but can't raise any complain or cannot give any request number.
7. Finally i emailed to [protected]@hsbc.co.in
8. I don't know how to stop these transactions. They keep on saying that these transactions are in pipeline. And we can not stop this.
credit card fraud transactions
credit card fraud transactions
credit card fraud transactions
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Complaint Status


[May 02, 2019] Hongkong & Shanghai Banking Corporation [HSBC] customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

My Old credit number- [protected]
Our mail Ref .No. [protected] with bank regarding balance settlement payment of INR 44906.00 towards this card. then I have made a payment HSBC BANK for zeroization in CIBIL records.After many request via mail no response from bank side. plz resolve this matter.

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    Hongkong & Shanghai Banking Corporation [HSBC]
    Customer Care Service
    Customer satisfaction rating
    80%
    Complaints
    839
    Pending
    0
    Resolved
    672
    Hongkong & Shanghai Banking Corporation [HSBC] Phone
    +91 22 6680 0001
    +91 22 6666 8890
    +91 22 2263 6666
    Hongkong & Shanghai Banking Corporation [HSBC] Address
    52, 60, HSBC India Ltd Building, Mahatma Gandhi Road, Fort, Mumbai, Maharashtra, India - 400001
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