Hongkong & Shanghai Banking Corporation [Hsbc] — firc and kyc not providing for inward remittance of gbp

Address:

577004

We are khymaze india private limited having office at no 1016, 2nd main, 2nd cross, sn layout, davangere, karnataka, india banking with icici bank branch, davangere, karnataka, india,.

Khymaze india private limited is a subsidiary of khymaze limited, london, uk.

Khymaze india private limited received inward remittance of gbp 11500.00 (Rs 961, 569.40) on 09-oct-2017 from khymaze limited, uk

The gbp 11500.00 transferred from hsbc uk to icici bank, india, with intermediator bank as hsbc, india, (Gbd06107h9pk3glc) which converted the gbp to inr and deposited inr in icici, bank via rtgs

Hsbc, uk used hsbc, india as intermediator bank without our knowledge or consent. There is no way we can communicate hsbc india to get these letters.

As per hsbc india website, for all the inward remittance hsbc will update the transection details to export and data monitoring systems (Edpms). This includes any advances or outstanding transfers they've received for the export of the software. Icici bank that receive these kinds of transfers will issue an electronic firc to edpms when the exporter asks them to.

After couple of requests to icici bank, branch manager, they are not aware of firc document and after speaking to icici customer care they not agreeing to give firc letter as the above amount is deposited in inrs via rtgs
As per discussion with hsbc, london branch, they are not aware of any firc document..

As per the guidelines from rbi, we need to report these details to rbi within 30 days of funds received. Otherwise rbi will imposing heavy penalties for the delay. We have already delayed by 1 year due to icici bank not providing the firc and kyc letter

Please assist