Hp — didn't receive redemption gift cards.

Address:

Kottayam, Kerala

I purchased hp pavlion au620tx last month were diwali offer was live on that time.I have paid 2500/- rs extra for warranty extension, theft insurance, amazon gift card and book my show tickets.But i didnt recieve any mail regarding amazon gift card and book my show tickets.When i reported that they send me a message that they had already send me gift cards and vochures .But i didnt recieve any mail until now regarding gift vouchers.Very poor customer care service by HP totally disappointed.
This is the mail they send to me.😧

"With reference to your redemption code 90456233, we would like to inform you that we have received your claim under HP Reinvent Celebrations Notebook & same is approved.

Additional 2 years Onsite Warranty was sent on 26/10/2017 at your registered email id
1 year Burglary & Theft Insurance for Notebook was sent on 23/10/2017 at your registered email id .
Amazon Gift card worth Rs. 2500 was sent on 09/11/2017 at your registered email id .
3 Month Movie book my show Worth Rs. 1500 was sent on 02/11/2017 at your registered email id .
Once again, thank you for contacting us.
Warm regards,
HP Redemption Cell"

If it is send y can't they forward or resend that message again.I think they are really cheating there customers..So sad

Tissa