HP India — Complaint against h. p. company authorized service centre (ensure support services (india) limited, malda branch) vide case id no. [protected]-471

Address:

732101

Dear sir,
I, sri bhaskar ray of 1 no sastitala lane (Kalitala), post+dist: malda (W. B.) – 732101, want to inform you that i have received one e-mail from your end on 27/06/2016 where you seek for the invoice which has been already submitted at your end on 08/06/2016 at the time of deposition of my hp laptop for service vide laptop serial no. 8cg6021s0c model no. Hp pavilion x 360 convertible pro no. Toy58pa acj

In this regard, i would like to express my grief against the said service centre for their aloof behavior.

In this connection, it is also informed that, i have purchased the aforesaid laptop from flipkart and the product was dispatched by “hariom” on behalf of flipkart and i received the same on 08/02/2016 against invoice no. F09m6mh16-1022 dt 08/02/2016, the cost of this laptop was rs. 42600/-. I have also been made a contract with hp for extended warranty up to the month of february 2018.

But, regretfully it is submitted that many problems start from very first day, the operating system (Win-10) was not working properly from the beginning. The o. S. Was provided by the company and when i contacted with customer care, i was instructed to deposit rs. 559.65/- (Toword case no [protected], payment date 03/06/2016, order no ip/1617/hpso-17364) to get the original cd from them, as i have no cds with my laptop. After depositing the required amount they send win-10 recovery cds to my address and i handed over the same in seal pack condition with my laptop to you on 08/06/2016 along with invoice and all required papers. On this day i came to know that the service process will take 2 days only and you will be able to hand over the same to after 2 days.

Now, i would like to regretfully inform you that on 27/06/2016, after repeated visit to your service centre, i only come to know that you are not going to take any responsibility in terms of service my laptop for some unforeseen reasons and you make yourself spellbound when i ask for the exact reasons behind the delay. I also provide my e-mail address for smooth communication on 08/06/2016, but no communications were made before 27/06/2016.

Sir, i am facing enormous mental pressure and monitory loss as my laptop is at your custody for such a long time without any service, this also hamper my daily routine work which is impossible without my laptop.

Therefore, you are requested to provide me the exact date when i will get back my laptop after satisfactory service. You are also requested to please inform me the exact fact behind such abnormal delay and also arrange to inform me that who are responsible for this act? You are also requested to inform me that, will the company ready to compensate against my mental harassment and monitory loss?

Please arrange to inform me the answers of the aforesaid questions within 3 days from the date of receipt of this letter, failing which i have no other ways but to take appropriate legal action against you and your company.

With regards

(Bhaskar ray)
No/1, sasthitala lane (Kalitala)
Near ganesh bastralaya
Post & dist – malda (W. B), pin-732101
Cell no..[protected] / [protected]
E. Mail: bhaskar. [protected]@gmail.com