HP India — Faulty laptop and poor customer care services

HP India — Faulty laptop and poor customer care services

A ApoorvaV Jul 29, 2021 Jul 29, 2021 This thread was updated on Jul 29, 2021

I purchased an HP laptop 14s-cf3006TU from Vijay Sales, Dadar, on 3 June, before a month, the laptop stopped working, and when it would work like for a day or 2, the speed was real slow and it hung. Both, Vijay Sales and HP didn't cooperate. HP customer care didn't recieve my calls and when they received they made sure to disconnect the call. On complaining on social media engineer came to vist took the laptop..yet, it's not functioning, same problems are there. Kindly replace the laptop or give my money back. Was this information helpful? No (1) Yes (0)
HP India customer support has been notified about the posted complaint. Jul 29, 2021 Updated by ApoorvaV The case is still going on. The problem has not been solved. We have the proof of the communication between the engineer Ajmal and Venkatesh and Shailesh Vishwakarma from HP. HP is not cooperating and customer care is disconnecting the calls. The agents and engineers are rude, shouting at us and not entertaining my calls. They didn't brie[censored]s properly we have lost data and incurred huge loss. Kindly replace the laptop or give us money back . Or we will lodge an FIR for cheating, harassment and defamation. Jul 29, 2021 Updated by ApoorvaV Shailesh Vishwakarma from mphasis doesn't reply to emails and didn't resolve query. Then, he sent Ajmal and Venkatesh who didn't brie[censored]s properly..Ajmal picks other calls made from other numbers but not mine. Venkatesh doesn't respond at all. HP customer care doesn't transfer the call. Proof can be given.
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