HP India — hp 15g dr0008tu (laptop) hardware problems | |
11 months ago, I have bought a HP laptop. Its model is HP 15g DR0008TU. 1. Post-purchase, After 8 months, there was one white spot on the display but i didn't paid any heed to it. But after a week or two, I saw four white spots on different locations. I have never ever touched the display then also those spots are appearing. No pointed thing have ever pierced in the display. then also the spots are showing up. I have registered a case with HP Customer Care. they told me to take their pictures and mail it to them. i have mailed it since 3 weeks but no resolution is given to me from their side. 2. Hard disk is making weird sounds and isn't working properly while I'm using the Laptop. due to this my software always gets corrupted. since these Hard drive issues rose, the software got corrupted about 6 to 7 times till now. I reported these issues to HP Customer Care and they told me to send a recorded audio clip of the sound of Hard disk. I had recorded the sound of Hard disk and had mailed that audio clip to them since 3 weeks. but no solution is given by them. 3. Sometimes, while using touch-pad, it doesn't work properly. the mouse pointer suddenly jumps to the bottom left corner of the screen. This issue was also reported to them by me. but got no solutions from their side. I have registered the case 2 months ago. I have reported all the issues at same time. My laptop is still under warranty and ONLY 1 week is left for warranty to get over. I have mailed them tons of time but no one is giving clear answers. All they are saying is to wait. I have mailed to their Service head 3 days ago and they said they will help me on priority basis. But no solution is given to me. I believe, they are just postponing my case so that my laptop goes out-of-warranty. And they won't have to do anything. I want these issues to be fixed under warranty. and if they can't fix these issues, I want this laptop to get replaced with a new one. I have attached some files regarding this issues. I also have a audio file of Hard Disk but unfortunately, Audio formats are not supported to be uploaded here. So I'm leaving a google drive link for that. here it is : https://drive.google.com/open?id=1lV_pFbh634bPXpAVb9uCO6XtlLfaBim0 my case id registered with HP : Case Number : [protected] Serial Number : CND8363G61 I'm a college student and I need to prepare my projects and persentations. Amid those, these issues are really very critical. Only 1 week is left. After that warranty period will be over. Please help me out with this ASAP !! Was this information helpful? | |
HP India customer support has been notified about the posted complaint. Verified Support Oct 30, 2019 HP India Customer Care's response Hey Shivam, Thanks for getting in touch. Sorry to hear that and appreciate you bringing this to my attention. I've escalated your case. You'll be contacted by our support team. I'll continue to track this one for you. I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in) Or You could also write to us: hpsupport.[protected]@hp.com Please visit HP Support Forum www.hp.com/supportforum for further help. Thank you for your support | |
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