[Resolved]  HP India — hp 803 black cartridge, product number f6v21aa

I purchased one hp 803 black and one hp 803 colour cartridges from m/s reliance retail limited, reliance digital, 3rd floor lake mall, 104 rashbehari avenue, kolkata on 01 jul 2018. Out of these, the black hp 803 cartridge is defective and the printer is repeatedly showing "cartridge problem" error message. When the dealer was contacted, he washed off his hand by saying that i have to contact hp service center on number[protected]. However, when i contacted the service center they told me to contact the retailer.

I would request hp to direct the retailer to provide a replacement cartridge as its product is defective.