[Resolved]  HP India — Hp ink cartridge 803 (Paid and didn't get the product)

Address:	New Delhi, Delhi, 110018
Website:	hpshopping.in

Dear sir / madam,

I am writing you this message in vain and disappointment.in a very good trust, i went to your online hp shopping website and in a good faith i purchased a hp 803 ink cartridge for my kid who is in class iv. From my pocket expenses i save and purchased a new cartridge for my kid. I purchased the cartridge from your official online website: http://hpshopping.in/ and my order number is: 920697

I made a payment of: 1591/- inr which was successfully paid to hp via my online payment using hdfc bank (Which i paid via your online payment gateway using payumoney. I was assured the cartridge will be delivered very next day and the order was placed on 8th. July. Soon after the payments i did received a confirmation email + sms from with the following details as below:
Your transaction with www.HPShopping.in was successful

Transaction id: 920703
Merchant website: www.HPShopping.in
Amount paid: 1591.00
Order date:[protected]:22:05
Customer phone number:[protected]

I used my hdfc bank debit card for making the payments and i did received a confirmation for the payments being made successfully with following details:
= pos 416021xxxxxx0129 payu-www.HPShopp pos debit
= ref. No:[protected]
= dated: 7 july 2017

On mon[protected]:41 i received another email from hpestore.[protected]@hp.com stating there is payment failure on hp online order 920697. I cross checked with my banks and the amount was paid successfully and bank confirmed there has been no failures and no refunds were accounted.

I desperately feel cheated where my money is with hp and still i have not received any product for which i paid from my hard earned money.

I even contacted hpestore.[protected]@hp.com and cc a email to: [protected]@hp.com and today being 11july still no action or confirmations i read back from any of your departments.

I would request you humbly to please assist and please either provide me the product i paid for or please refund my money which is still with hp.in case required, i can provide you entire bank statements and online payments details from the bank for reference (But already i have shared all the proofs to the hpestore.[protected]@hp.com and [protected]@hp.com for confirmation).

I surely look forward for help and trust i have in my order processing and would request for your intervention to help me get my product i already paid for.

I have attached all the payments related screenshots from the bank / sms / emails for reference.

I am also attaching a screenshot "paymentfailureemailfromhp. Jpg" which hp emailed me after the money was paid and order was placed successfully.

Looking forward for a early response.

Best regards,

Inder varshneya