[Resolved] HP India — hp laptop | |||
I have purchased my laptop (Hp) from the reliance digital store hyderabad in the month of february. And after seven months the laptop started giving me Performance issues. To be more precise the hard disk got crashed (Short dst failed). I immediately went back to reliance digital store but they denied to take the ownership and asked to contact the hp service center directly. When i called the hp customer care to complain about the issue, they have created a complaint request i. E [protected]. And informed that technician would come and fix the issue as it is under warranty. Today the technician came and just replaced the old hard disk with the new hard disk. When i have asked for the data recovery he said it is not possible from his end. When i asked him to provide me the old hard disk so that i can retrieve the data from my end because the data in my laptop was very important to me but the technician denied to give the hard disk as he has to submit it in the service center. Apart from this i am informed by technician that there is no os in my laptop and to get the os i have to again connect with hp customer care. I again called back to customer care and asked them about os which the technician has advised me to do so. The customer care then sent a mail for installing the os. And to do that we need to have 32gb pendrive itseems. When i said that i don't have a pendrive they said they would be sending a hp one free of cost as this is under warranty but the courier charges (I. E it would be deliver via blue dart) has to be paid from my end. When i just checked the amount they have sent me over mail it is 1, 137.52. I am seriously not understanding what the reliability of the product is And when it happened in the warranty why each and every activity driving to the resolution is becoming my head ache. Why is it so? And i really don't want to use this faulty product with a low performance which got failed within 7 months of the product purchase. When i have requested them to replace or exchange the faulty product, being ready to bear the additional charges in purchase of a upgraded version they have been refusing from the time i had raised the complaint request. Instead asking me to do the multiple activities involving in the resolution of the issue with no complete support from their end. I want the replacement /exhange of this faulty product. Contact this Num+[protected] Was this information helpful? | |||
Dec 18, 2019 Complaint marked as Resolved HP India customer support has been notified about the posted complaint. Verified Support Nov 17, 2019 HP India Customer Care's response Dear Customer, Thanks for getting in touch. Sorry to hear that and I appreciate you bringing this to my attention. Kindly email (hpsupport.[protected]@hp.com) your contact number, email address and HP unit's serial number along with the review link. I'll get the issue fixed asap. I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit the HP technical support website (www.hp.com/in) Please visit HP Support Forum www.hp.com/supportforum for further help. Thank you for your support | |||
1 Comment | |||
Comments
38%
Complaints
4974
Pending
0
Resolved
1860
View all 4974 HP India reviews & complaints
+91 80 2612 9000
+91 12 4234 6992
24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
View all HP India contact information
That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touch points using this link: https://bit.ly/2XbzWVB. Thank you.