HP India — Hp laptop issue not resolved from 2 months

Address:

400706

Hp 15-ac 174tuall purchased on 8th april 2016, which is within warranty period

25th sept - initial complaint lodged on 25th sept for browser/ email not working due to virus. Wrong troubleshooting done and wasted time in doing keyboard check and updating bios setup
5th oct - i called up since the issue was not solved, a link was provided to update the drivers
7th oct - the case was closed without resolving the issue - [protected]
18th oct - online payment of rs. 559/- was done thru icici bank for recovery cd which was supposed to reach my residential address by 22nd oct as per the blue dart tracking system
28th oct - called up to check the delivery date, i was told that due to diwali it will take more 3 days to reach.
8th nov - i was told to contact blue dart - when called blue dart they said hp has given wrong address.
8th nov - called hp and updated my address as room no. 102 samruddhi apt. Sector 23, plot no 97/98 juinagar navimumbai 400706
I was told that the address is updated and the cd will reach with in 3 days
16th nov - again the address was confirmed and was told that the cd will reach in 2 days.
24th nov - same issue, address in the system was wrong and not updated, and again the address was confirmed and assured that i will get the cd in 2 days i. E by 26th eod i will get the cd

I have lost my patience and faith as from 2 months my issue is not solved and i am harrassed by hp executives for doing wrong troubleshooting and confirming my address many times still not updating my proper address and showing wrong details in the system.

I am fed up with false promises and pathetic and very very unsatisfactory service.

Need an urgent action against my complaint or else i will be forced to take some serious action against hp