HP India — Installation delay

Aug 28, 2021

Updated by Tribhuvan.IMT I would like to share that I had purchased HP wireless Ink tank printer 419 with Serial no. CN16P8D428 from Croma Retail Gurgaon Sector 49 on 22nd August and demo/installation request was done on customer care on toll free no. [protected].

I had shared my mobile no as [protected], email I’d as tribhuvan.[protected]@gmail.com and residential address as I Block, I-75, 2nd Floor, South City 2, Sector 50, Gurgaon 122018, Haryana.

While on a call to customer care on the same toll free no. on this Wednesday I had come to know that mobile no [protected] as well as email I’d tribhuvan.[protected]@gmail.com was not correctly updated besides only verbal assurance was given that in next 24 hrs service engineer will visit and demo and installation will be done.

Even when I checked the and try to raise demo request on hpstore.in then it was appearing on the portal that my demo/installation request is already in process.

Besides I got 3 no’s of service engineer from customer care but all of them were told that they have left this job.

Today I had called customer care 4 times and at last in the evening I had come to know that still installation is not possible and issue will be escalated to higher authority.

My case ID is [protected].

I must say that it is ironical and disappointed to see such a pathetic services from HP and once purchased the product they forget the customer. It is just like earn money and then leave customer on God’s mercy. I didn’t receive any call or mail regarding any time slot as well.

I have already discussed with customer care in the evening that I’m going to return this product to Croma and I will purchase either Epson or any other brand product from them max by Monday and I will give written feedback for this blunder as well since HP services team response is pathetic.

I do not know any reason behind this failure however I’m feeling disappointed and offended by purchasing the product of HP.